FAQs

Does Shop.T2T.org support the mission? Do purchases benefit Tunnel to Towers Foundation?

  • Yes! Shop.T2T.org is a great way to show your support for the Mission of the Tunnel to Towers Foundation (T2T) and its programs.
  • Shop.T2T.org is the official store and licensee of the Tunnel to Towers Foundation.
  • The Foundation receives proceeds from each purchase you make.
  • Purchasing and wearing your T2T Shop gear raises awareness and funds to help T2T programs like the Smart Home Program, Fallen First Responder Home Program, Gold Star Family Home Program and NEVER FORGET Programs.

Can I Order By Phone?

  • The Shop.T2T.org Customer Service Center would be happy to assist you. Feel free to call 833-T2T-SHOP (833-828-7467) during business hours to place your order by phone.
  • Business hours are Monday thru Friday, 9:30 am – 4:00 pm (EST)

When will my order ship?

  • STANDARD: Most orders are shipped within 2-4 business days from our distribution center in Federalsburg, Maryland. Standard ground delivery is an additional 1-8 business days in transit from the ship date.

How are shipping rates determined?

  • Flat rates have been applied to offer you the best rate available.

How do I change or cancel my order?

  • If you need to change or cancel your order, please call our Shop.T2T.org Customer Service Center at 833-T2T-SHOP (833-828-7467) or email us at Shop@T2T.org. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.
  • Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

What Payment Methods Do You Accept?

  • Shop.T2T.org currently accepts Visa, MasterCard, American Express and Discover credit cards.

Is my purchase secure?

  • Yes, shopping at Shop.T2T.org is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
  • Shop.T2T.org does not store your credit card information.

Is there sales tax on my purchase?

  • Sales tax will be collected on applicable orders based on your shipping destination zip code.
  • Tax rates are subject to change at any time.
  • If your order is being shipped to Maryland, your order will have a sales tax.

Is there tax on shipping?

  • Shipping fees will be taxed on applicable orders based on your shipping destination.
  • Tax rates are subject to change at any time to coincide with state laws.

Do you ship International orders?

  • Currently we do not ship International orders.  Please contact Customer Service for more information.

Do you ship to APO addresses?

  • Currently we do not ship to APO addresses.  Please contact Customer Service for more information.

What is the return policy?